Terms and Condition For Users
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000.
GENERAL TERMS: These terms and conditions, including along with any other agreements executed or accepted by you (“you/ your” or “User”), which are incorporated herein by reference (“Terms”) apply when you access, use or interact with the mobile application (“Savaar E App”) or website or any other site (collectively, “Platform”) provided by Redeal Solutions Private Limited (“Savaar E”/ “Company” / “us”, “we” or “our”) whether through a computer or a mobile phone or any other device.
The ride services are provided/ offered by third party vehicle operators, service providers or drivers who wish to use the Platform to discover the User hereinafter referred to as (“Rider(s)”).
These Terms govern your access/ interaction or use of the Platform. Please read these Terms carefully before using the Platform or registering on the Platform or accessing any material or information through the Platform. By using this Platform, you acknowledge that you have read and understood these Terms and agree to be bound by these Terms, without any limitation or qualification. If you do not agree with these Terms, please do not access the Platform.
These Terms expressly supersede prior agreements or arrangements with you. Use of and access to the Platform is offered to you upon the unconditional acceptance by you of all the terms, conditions and notices contained in these Terms and Privacy Policy (which is incorporated herein by reference), along with any amendments made by the Company at its sole discretion and posted on the Platform from time to time.
1: PLATFORM
Savaar E owns technology-based Mobility-as-a-Service (“MAAS”) platform (collectively called as “MAAS Platform), which acts as a discovery platform, enabling lead generation for riders, who provide or offer to provide passenger transport services, on their own account, to you by means of “Vehicle (s)”, in accordance with terms and conditions as may be agreed between you and the rider.By way of these terms and conditions, you are permitted to access the MAAS Platform to discover the availability of rider, as per your chosen pick up and drop off location and the ride fare to be mutually agreed between you and the rider.
2: GENERAL COVENANTS
In relation to your use and access of the MAAS Platform, you represent, warrant, and provide the following undertakings:
- For the purposes of registration/ creation of an account on the Platform, you confirm that you are 18 years of age.
- You are not restricted by any legal, regulatory, judicial, quasi-judicial or other authority, to access the MAAS Platform.
- You agree to access the MAAS Platform only for purposes that are permitted by these Terms and in accordance with applicable laws.
3: REGISTRATION ON THE PLATFORM
- By using the MAAS Platform, you authorize Savaar E, whether directly or indirectly through third parties, to collect information about you or make any inquiries necessary to validate your identity, in accordance with our Privacy Policy. Please read the Privacy Policy to understand how we collect, process, and share your information (“Information”).
- When you provide any Information to Savaar E, you agree to provide only true, accurate, current, and complete Information.
- You must register on the Platform and create an account on the Platform (“Your Account”) by providing accurate Information as sought during the registration process.
- You are solely responsible for maintaining the confidentiality of your credentials (username, password, etc.) provided upon registration and the Company is not liable for any loss, you may incur as a result of someone else using Your Account, either with or without your knowledge.
- You agree to establish reasonable security procedures and controls to limit access to the password or other identifying information of Your Account to unauthorized individuals, which includes choosing passwords and other credentials in a manner that will protect the security of your Information. Your credentials include your username and password to Your Account and to any third-party account you have used to login to Your Account.
- You agree to inform us immediately if you have any reason to believe that your login credentials have become known to anyone else, or if the password or Your Account is being or is likely to be used in any unauthorized manner.
- Further, we may ask you for Information or documents that will allow us to reasonably identify you, requiring you to take steps to confirm your right over your email address or financial instruments, or verifying your Information against third party databases or through other sources. We reserve the right to terminate, suspend, or limit access to MAAS Platform in the event we are unable to obtain or verify this Information.
- You understand and acknowledge that the responsibility to provide correct Information, including your contact information, as may be required in connection with the access to the MAAS Platform, lies solely with you. You must take all caution to ensure that there are no mistakes and errors in the Information you provide. We will not be responsible to verify the accuracy of the Information provided by you.
- Your Account cannot be transferred, assigned, or sold to a third party. The MAAS Platform is not available for use by persons under the age of 18. You may not authorize third parties to use Your Account.
- You agree to accept responsibility for all activities that occur in or from Your Account.
- Savaar E will not be liable for any breach of security or unauthorized use of Your Account.
4: ACCESS TO MAAS PLATFORM
- Once you have registered Your Account, you will be able to discover available Rider who offer to provide ride services from your chosen pick up location and your chosen drop off location on the Savaar E App.
- All payments, refunds, and cancellations are transactions between you and the Rider, are to the total exclusion of Savaar E, and outside the MAAS Platform.
- You will be able to quote an offer price to the Rider using the Savaar E App’s functionality, for the route and approximate distance, for which you require passenger transport services from the Rider. The Rider will have an option to either reject the offer price quoted by you, or accept such price.
- Once you and the Rider have agreed on the ride fare, the Rider shall provide ride services to you from your chosen pick up location to your chosen drop location, and Savaar E shall not be involved in the transportation at any stage.
- Savaar E may display an estimated fare range based on market rates that apply to the route and approximate distance you have chosen on the Platform which you may use as guidance for you to quote the offer price. However, Savaar E makes no guarantee or warranty with respect to the accuracy or reliability of the price displayed and is merely provided such information for guidance.
- The Company reserves the right to vary, or discontinue access to the MAAS Platform at its sole discretion
5: PAYMENT FOR PASSENGER TRANSPORTATION SERVICES
- You will be required to pay ride fare for the ride services, availed by you, directly to the Rider.
- The Rider may levy any charge including applicable taxes in connection with the ride services. These ride fare, fees, and any other payments owed by you to the Rider or owed by the Rider to you are part of the contractual arrangement between you and the Rider for the ride services and are required to be settled between you and the Rider outside the MAAS Platform. In no event will Savaar E be responsible or liable for any such collections/ payments.
- The Rider may issue an invoice to you for or in connection with the ride services. Savaar E will not issue or enable issuance of any invoice to you in connection with the ride services as the transaction in connection with the ride services.
- These Terms are subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force and in connection with any future taxes that may be introduced at any point of time.
6: YOUR CONDUCT
- You will access the MAAS Platform for lawful purposes and in compliance with applicable laws, and refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation.
- You will not use the Platform to cause nuisance, annoyance or inconvenience to Company or any other party.
- You will not misuse the Platform or attempt to defraud either the Company or any other party.
- You will not indulge in any fraudulent activities including, but not be limited to intentionally falsifying Information, create dummy/ duplicate accounts for fraudulent purposes, manipulate the settings on a phone / any other device to prevent or impair the proper functioning of the MAAS Platform, abuse promotions and/or not use them for their intended purpose, dispute charges for fraudulent or illegitimate reasons, falsify documents, records, or other data for fraudulent purposes, or any other activity which is in contravention of applicable laws, is in violation of these Terms, or is not intended or permitted under these Terms.
- By using the Platform, you acknowledge and agree that:
- You will download the Platform for your personal use and will not resell it to a third party;
- You will not use the Platform for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
- You will not impair the proper operation of the Platform and you will not use any device, software, routine, file or other tool or technology, which includes any viruses, trojan horses, worms, time bombs or cancelbots, intended to damage, interfere with or affect functionality or operation of the MAAS Platform, to surreptitiously intercept or expropriate any system, data or information in connection with the access to the MAAS Platform or as hosted/ available on the MAAS Platform, or to affect the operation of any other websites or the internet;
- You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure associated with the MAAS Platform, including but not limited to denial of service attacks, “spam” or any other such unsolicited overload technique;
- You will not copy, or distribute the Platform or its contents without written permission from the Company;
You will not do the following:
- License, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Platform in any way;
- Modify or make derivative works based upon the Platform;
- Create internet “links” or “frame” or “mirror” any application on any other server or wireless or Internet-based device; or
- Reverse engineer or access the Platform in order to:
- design or build a competitive product or service,
- design or build a product using similar ideas, features, functions or graphics of the Platform,
- copy any ideas, features, functions or graphics of the Platform, or
- launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Platform.
- You will not use the Platform with an incompatible or unauthorized device; and
- If you create more than one account per User, Savaar E has the right to terminate such accounts.
In addition to the foregoing, you will not upload, display, share, host, publish or transmit any information that:
Belongs to another person and to which you do not have a right to such information;
Is harmful, offensive, harassing, obscene, pornographic, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or an online game that causes user harm, or otherwise unlawful in any manner whatsoever, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
Infringes any patent, trademark, copyright or any other proprietary rights;
Harms minors in any way or is harmful to child;
Any commercial material or content (including solicitation of funds, advertising, or marketing of any good or services);
Deceives or misleads the addressee about the origin of such messages, or communicates any misinformation or information which is patently false and untrue or misleading in nature, or, in respect of any business of the Central Government, is identified as fake or false or misleading by such fact check unit specified by the Government;
Impersonates another person;
Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
Is in the nature of an online game that is not verified as a permissible online game;
Is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game; or
Violates any law for the time being in force.
The Company reserves the right to immediately terminate your access of the MAAS Platform should you not comply with the any of the rules provided in these Terms.
VII. COMMUNICATION AND NOTIFICATION
- You agree that Savaar E (either directly or indirectly through its affiliates or third parties) may communicate with you, only in connection with a, emergency involving a safety and / or security situation, either electronically (for example, push notifications), or through phone calls, WhatsApp messenger application, email, or in writing through other modes.
- Any electronic communications will be considered to be received by you within 24 hours of the time we send it to your attention (such as via email, SMS or other online notification, by WhatsApp messenger application) in the event of an emergency safety and security situation. We will assume you have received any communications sent to you by postal mail, 3 business days after we send it.
- If you are a User who has registered on the MAAS Platform and shared your contact details with us, we may need to contact you in connection to the MAAS Platform, in the event of safety and security situation, and you give express consent to us and our permitted assigns and third-party agents to communicate with you in any way, such as calling, texting, or e-mailing via:
- A mobile phone or landline number you provide to us, use to contact us, or at which we believe we can reach you (even if it is not yours);
- Any email address you provide to us or associated with your account on the Platform;
- Automated dialler systems and automatic telephone dialling systems; and
- Pre-recorded or artificial voice messages and other forms of communications.
- The accuracy, readability, clarity, and promptness of the communications depend on various factors. Savaar E will not be responsible for any non-delivery, delayed delivery, or distortion of the communication in any way whatsoever with respect to the ride services provided directly by the Rider to the Users.
7: DISCLAIMERS
- THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICES AND/OR THE PLATFORM. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE ACCESS OF THE MAAS PLATFORM WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE ACCESS TO MAAS PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY SERVICES, INFORMATION OBTAINED BY YOU THROUGH THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN THE SERVICES AND/OR THE PLATFORM WILL BE CORRECTED, OR (F) THE PLATFORM OR THE SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE PLATFORM IS PROVIDED TO YOU STRICTLY ON AN ”AS IS“ BASIS.
- All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, are hereby excluded and disclaimed to the highest and maximum extent. You acknowledge and agree that the entire risk arising out of your access of the MAAS Platform remains solely and absolutely with you, and you will have no recourse whatsoever to the Company.
- The Company does not represent or endorse the accuracy or reliability of any information or advertisement contained on, distributed through, or linked, downloaded or accessed from any of the services contained on this MAAS Platform, or the quality of any products, information or other materials displayed, or obtained by you as a result of any product, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with a Service.
- All rights not otherwise claimed under these Terms or by the Company are hereby reserved. The information contained in this MAAS Platform is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use.
- The Rider are independent service providers. The Company is not responsible for the behaviour, actions, or inactions of Rider or quality of the Vehicle or the services which may be provided to you by the Rider. Any contract for the ride services including payment for such services is exclusively between you and the Rider and the Company is not a party to the same. You avail ride services from the Rider at your own risk.
- For the avoidance of doubt, it is clarified that the Company itself does not provide the ride services, and is not a service provider. You acknowledge and understand that Savaar E’s role is limited to that of a discovery platform by way of the Savaar E App which enables lead generation and discovery of Users for the Rider (who provide or offer to provide you ride services directly and are not employed by Savaar E or any of its affiliates). The ride services are offered / provided at the discretion of the Rider and you can accept the offer for such services at your discretion.
- The information, recommendations provided to you on or through the website, or the MAAS Platform is for general information purposes only and does not constitute advice.
- The Company will reasonably keep the MAAS Platform and its contents correct and up to date and offer you uninterrupted access but does not guarantee that the MAAS Platform is free of errors, defects, malware and viruses or that the contents in the Platform are correct, up to date and accurate. Savaar E assumes no liability whatsoever for any monetary or other damage or loss suffered by you on account of the delay, failure, interruption or errors in the operation of the Platform.
- The Company will further not be liable for damages resulting from the use of or the inability to use the MAAS Platform, including but not limited to damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
- Access to the MAAS Platform may be unavailable, delayed, limited or slowed, from time to time, due to the inherent nature of the internet and among other things also due to:
- Servers, networks, hardware failure (including your own computer or mobile), telecommunication lines and connections, and other electronic and mechanical equipment;
- Software failure, including among other things, bugs, errors, viruses, configuration problems, incompatibility of systems, utilities or applications, the operation of firewalls or screening programs, unreadable codes, or irregularities within particular documents or other content;
- Overload of system capacities;
- Damage caused by severe weather, earthquakes, wars, insurrection, riots, civil commotion, act of God, accident, fire, water damage, explosion, mechanical breakdown or natural disasters;
- Interruption (whether partial or total) of power supplies or other utility service, strike or other stoppage (whether partial or total) of labour;
- Governmental or regulatory restrictions, exchange rulings, court or tribunal orders or other human intervention; or
- Any other cause (whether similar or dissimilar to the above) beyond the control of Savaar E.
8: INTELLECTUAL PROPERTY RIGHTS
- The Company is the sole owner and lawful licensee of all the rights to Platform or any other digital media and its contents. Content includes its design, layout, text, images, graphics, sounds, video, etc. the website, Platform, or any other digital media content that embody trade secrets and Intellectual Property Rights protected under worldwide copyright and other laws. All titles, ownership, and Intellectual Property Rights in the Platform and its content remain with the Company except the third-party content and link to third party website on the Platform.
The term “Intellectual Property Rights” means all intellectual property rights or similar proprietary rights, including:
patent rights and utility models,copyrights and database rights including moral rights,trademarks, trade names, domain names and trade dress and the associated goodwill,trade secrets, andindustrial design rights; and for each of the foregoing includes any registrations of, applications to register, and renewals and extensions of, any of the foregoing in any jurisdiction in the world.
All related icons and logos are registered trademarks or service marks or word marks of the Company in various jurisdictions and are protected under applicable copyrights, trademarks and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
Subject to your compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable license to download and install a copy of the Platform on a single mobile device that you own or control and to run such copy of the Platform solely for your own personal use, for the term of these T&Cs.
User Data:
As between Savaar E and User, all right, title and interest in:
the Information,other information input into the Platform by the User or its authorized users (“Other Information”), and all Intellectual Property Rights in each of the foregoing, belong to and are retained solely by the User. Information and Other Information are collectively referred to as “User Information”. User grants to Savaar E a limited, non-exclusive, royalty-free, worldwide license to use the User Information and perform all acts with respect to the User Information, as may be necessary for Savaar E to operate, maintain and improve the MAAS Platform User, and a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, reproduce, modify and distribute the Other Information as a part of the Aggregated Statistics (defined below). User is solely responsible for the accuracy, quality, veracity, integrity, legality, reliability, and appropriateness of all User Information. Savaar E agrees to access and use the User Information solely as set forth in these Terms or the Privacy Policy.
Aggregated Statistics:
Notwithstanding anything else in these Terms, Savaar E may monitor User’s (including the authorized users) access of the MAAS Platform and use data and information related to such use and User Information in an aggregate and anonymous manner, including to compile statistical and performance information related to the provision and operation of the Platform and the Services (“Aggregated Statistics”). As between Savaar E and User, all right, title and interest in the Aggregated Statistics and all Intellectual Property Rights therein, belong to and are retained solely by Savaar E. User acknowledges that Savaar E will be compiling Aggregated Statistics based on User Information and Information input by other Users into the Platform. User agrees that Savaar E may: (i) make such Aggregated Statistics publicly available, and (ii) use such information to the extent and in the manner required by applicable law and for purposes of data gathering, analysis, service enhancement and marketing, provided that such data and information does not identify User.
9: THIRD-PARTY LINKS
During access of the MAAS Platform, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third-party Rider, advertisers or sponsors showing their goods and/or services through a link on the MAAS Platform. These links take you off the Platform and are beyond the Company’s control. You, therefore, visit or access these websites entirely at your own risk.
Please note that these other websites may send their own cookies to users, collect data or solicit personal information, and you are, therefore, advised to check the terms of use or privacy policies on those websites prior to using them.
10: TERM AND TERMINATION
The Company is entitled to terminate your access to the MAAS Platform at all times and with immediate effect (by disabling your use of the Platform and the Service) if you: (a) violate or breach any term of these Terms, or (b) in the opinion of the Company, misuse of the Platform or the Service, or (c) if there is reason to believe that the account is used fraudulently.
In addition to the above grounds Company may terminate your access to the MAAS Platform with immediate effect (by disabling your use of the Platform and the Service) at its sole discretion without assigning any cause.
The Company is not obliged to give notice of the termination in advance. After termination the Company will give notice thereof in accordance with these Terms.
The Company, in addition to its right to terminate or suspend access to Your Account in case of violation of these Terms, the Privacy Policy or any applicable law, in its sole discretion reserves the right to legally prosecute you, if you act in a way that the Company at its sole capacity decide involves fraud or misuse of the MAAS Platform, or is harmful to the Company’s interests or another user or any other participating third-party.
The Company’s failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of the Company’s rights.
11. INDEMNITY AND LIMITATION OF LIABILITY
You will, at your expense, defend, indemnify and hold the harmless, the Company, its affiliates, licensees and its officers, directors, agents and employees from any and all claims, losses, liabilities, damages, expenses and costs (including attorneys’ fees and court costs) which result from a breach or alleged breach of these Terms by you including but not limited to, (i) your use or misuse of the MAAS Platform; (ii) your breach or violation of any of these Terms; and (iii) any claims from any third-party as a result of or in connection with your use of the MAAS Platform;.
Savaar E reserves the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify Savaar E, including rights to settle, and you agree to cooperate with Savaar E for such defence and settlement. Savaar E will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. User may, at its own expense, engage separate counsel to advise User regarding a claim and to participate in the defence of the claim, subject to Savaar E’s right to control the defence and settlement.
Savaar E does not and will not assess nor monitor the suitability, legality, ability, of any Rider and you expressly waive and release Savaar E from any and all liability, claims or damages arising from or in any way related to the Rider. Savaar E will not be a party to disputes, negotiations of disputes between you and the Rider. We cannot and will not play any role in managing payments between you and the Rider. Responsibility for the decisions you make regarding services offered via the Rider, software and/or the Platform (with all its implications) rests solely with and on you. You expressly waive and release Savaar E from any and all liability, claims, causes of action, or damages arising from your use of the service, software and/or the Platform, or in any way related to the Rider introduced to you by the service, software and/or the Platform.
IN NO EVENT WILL Savaar E BE LIABLE FOR ANY, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES WHATSOEVER, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.
IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL Savaar E’s AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE ACCESS OF THE MAAS PLATFORM RENDERED HEREUNDER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY, OR OTHER THEORY), WARRANTY, OR OTHERWISE, EXCEED THE AMOUNT OF INR. 1000/-.
12. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION
These Terms will be governed by and interpreted in all respects in accordance with the laws of the Republic of India.Subject to the provisions made in Clause XIII.3, the Parties hereby submit to the exclusive jurisdiction of the courts of Bangalore, India.All disputes arising out of or in relation to these Terms will be settled amicably by the parties. In the event no amicable settlement is arrived at within a period of fifteen (15) days from the date of first initiation of the dispute by one party to other, the parties will resolve the dispute by means of arbitration pursuant to the Arbitration and Conciliation Act, 1996.
The arbitration proceedings will be conducted by an arbitral tribunal comprising of 1 (one) arbitrator mutually appointed by the parties.
The arbitration proceedings will be conducted in English language only and the seat for arbitration will be Bangalore, India.
The award of the arbitral tribunal will be final and binding.
13. ASSIGNMENT
You may not assign your rights or obligations under these Terms without prior written approval of the Company. Savaar E may freely assign its rights and obligations without prior notice to or consent from User.
SEVERABILITY: If any provision or any part of a provision of these Terms is held to be invalid, unenforceable or prohibited by applicable laws of the Republic of India, such provision or part of provision will be severed from these Terms and will be considered divisible as to such provision or part thereof and such provision or part thereof will be inoperative and will not be part of the consideration moving between you and the Company hereto and the remainder of these Terms will be valid and binding and of like effect as though such provision was not included herein.
14. CHANGES TO THESE TERMS
Savaar E may change these Terms from time to time. If Savaar E makes any changes to these Terms that it deems to be material, Savaar E will make a reasonable effort to inform you of such changes, but it is your responsibility to review the Terms posted to the Platform from time to time to see if it has been changed. The updated version of these Terms will supersede the current version and such updated version will be immediately effective upon being posted on the Platform. The continued use of the Platform following the notification of modification of the Terms or after being updated on the Platform will be construed to mean the acceptance of the said modified Terms.
15. NOTICES
The Company may give notice by means of a general notice on the Platform, or by electronic mail to your email address on record in the Company’s account, or by written communication sent by regular mail to your address on record in Company’s account.
16. . GRIEVANCE REDRESSAL
Customer Care details: [email protected]
Alternatively, you can contact Customer Care using the chat functionality on the Savaar E App and an associate will get back to you. You can also reach out to the Customer Care through our call support with respect to any technical issues faced by you on the MAAS Platform or for emergency safety and security situation. The Customer Care shall not be otherwise responsible for handling any issues relating to the ride services provided to You by the Rider (including relating to the ride fare, collection of ride fare, service quality, etc).